Return + Exchange
Thank you for your attention and support for our keyboard products. We are committed to providing you with high-quality products and a satisfactory shopping experience. In order to protect your rights and interests, we have formulated the following return and exchange policy:
return policy:
If you are not satisfied with the keyboard you purchased or find quality problems with the product, please contact us within 30 days after receiving the product and provide a detailed description of the problem and order information.
Returned keyboards must be in original, unused condition and must come with the original packaging and accessories.
Return shipping costs are your responsibility unless the product has quality issues or is our responsibility resulting in a return.
Telephone:【+852 65092274】
e-mail:【[email protected]】
domain name:【muermogu.com】
company name:【HONG KONG WANGYAN CO., LIMITED】
company address:【UNIT2223,22/F, YAN’S TOWER,25-27 WONG CHUK HANG ROAD.ABERDEEN,HONG KONG】
Exchange policy:
If the keyboard you purchased has quality problems or does not match what you ordered, please contact us within 7 days after receiving the goods and provide a detailed description of the problem and order information.
We will provide you with free exchange services, including replacing products and arranging express delivery to retrieve the original products.
Exchange keyboards must be in original, unused condition and must come with the original packaging and accessories.
Please note the following points:
To ensure that your return or exchange application goes smoothly, please contact our customer service team and provide relevant order information and problem description before returning or exchange.
During the return or exchange process, please ensure that the product is intact and the packaging is safe to avoid affecting your return or exchange application.
For refunds, we will process it within 7 working days after receiving the return and confirming that the product is in good condition, and refund you according to your original payment method.
If you have any questions or need further information about the return and exchange policy, please feel free to contact our customer service team. We will be happy to provide you with support and answers.
Thank you again for your attention and trust in our keyboard products. We look forward to providing you with an excellent shopping experience.