Shipping
Shipping Methods:
We work with reliable logistics partners to provide efficient and reliable international shipping services. Specific shipping methods may include international express, air or sea freight, depending on destination and package size.
Shipping destination:
We offer global shipping services and can send keyboard products to most countries and regions. When placing an order, please be sure to provide your accurate destination address and contact information to ensure smooth delivery.
Shipping Time:
Shipping time depends on the destination country or region, and the shipping method selected. Generally, international shipping takes 7-14working days. Please note that shipping time may be affected by international customs, customs, weather and other factors, so there may be a certain delay.
Shipping costs and duties:
Shipping costs and duties are calculated based on the destination country and shipping method selected. During the checkout process, we display relevant shipping and estimated customs charges. Please note that international shipping may incur additional duties, import taxes, or other related fees, which are your responsibility. We recommend that you understand the relevant tax policies of your destination country or region before purchasing to avoid unnecessary trouble.
Package Tracking:
Once your order is shipped, we will provide a tracking number so you can track the delivery status of your package at any time. You can use the tracking number to check the real-time location and delivery progress of your package on the logistics company’s website.
Lost or damaged packages:
If your package is lost or damaged in transit, please contact our customer support team immediately. We will work with our logistics partners to resolve the issue and provide appropriate compensation or refunds on a case-by-case basis.
Package processing time:
We will process your package within 1-3 working days after receiving order confirmation and payment. This includes order confirmation, merchandise packaging and preparation for shipment.
About shipping: Free shipping! ! !
Package delivery address:
Please ensure you provide an accurate and complete shipping address and contact information. We will send the package to the address you provide. We will not be held responsible if a package is undeliverable or lost due to incorrect address or contact details being provided.
Force majeure factors:
In some cases, force majeure factors such as natural disasters, wars, terrorist attacks, etc. may cause delays or non-delivery of packages. In this case, we will work with you to find a solution and try to minimize the inconvenience to you.
Shipping Restrictions:
We may not be able to ship certain products to certain countries or regions due to certain laws, regulations or shipping restrictions. Before you place an order, please make sure that the product you are purchasing is legal and can be shipped in the destination country or region.
The above are more specific contents of our transportation policy, we will wholeheartedly provide you with high-quality cross-border transportation services. If you have any additional questions or require further information, please feel free to contact us.
Telephone:【+852 65092274】
e-mail:【[email protected]】
domain name:【muermogu.com】
company name:【HONG KONG WANGYAN CO., LIMITED】
company address:【UNIT2223,22/F, YAN’S TOWER,25-27 WONG CHUK HANG ROAD.ABERDEEN,HONG KONG】